Who We Are
Allen Brackett, CEO
Phyllis Dillinger, CFO
Edward Garcia, COO
Chet Copeland, VP Residential Services
Karen Clark, VP Commercial Services
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Allen Brackett, CEO
Allen Bracket founded Dyna-Maids, Inc. while attending George Washington University in Washington, D.C., and in the ensuing 30 years he has grown it from that single location to multiple locations on the East Coast from South Florida to Boston. In recent years he extended the brand to include Dyna Handyman Services and now offers total home care services including home repair, renovation/construction, and moving services. These services are all managed by licensed General Contractors each having over 10 years’ experience in their local markets.
With Dyna-Maids, Inc. Mr. Brackett removed the stigma associated with workers performing residential housekeeping and commercial janitorial services by redefining the roles men and women perform in the cleaning fields. First, he removed the gender bias associated with each respective industry by creating a workforce equally representing men and women and then creating a niche market by combining janitorial services and maid service into a unified commercial/residential housekeeping service with broad recognition for quality, consistency and integrity.
Mr. Brackett’s slogan "When Someone’s in the Kitchen – It's Dyna!" caught the attention of the local press and then national media. Dyna-Maids, Inc. has been featured on major networks as a featured cleaning company during spring cleaning week, and the subsequent publicity helped propel Dyna-Maids, Inc. into many new markets. On the personnel side, his attention to and respect of ethnic and cultural diversity has opened the doors for Dyna-Maids, Inc. to work with a diverse group of nationalities, business groups, and physically/mentally challenged clients. He speaks Spanish and is fluent in sign language.
Dyna-Maids, Inc. became the first in history to operate as a maid service operating under the chain of department stores in the mid-Atlantic region known as Woodward & Lothrop’s Department Stores. In 2000, Dyna-Maids, Inc. began working with a long term health care programs in New York City and now works regularly with partner organizations such as Multiple Sclerosis, Muscular Distrophy, Aphasia, Senior Health Partners, and numerous others. For these organizations, Dyna’s Handyman Construction Services currently prides itself on being "Accessibility Experts for the Disabled". Mr. Brackett also sits on the Board of the Coalition for the Disabled in Washington, D.C.
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Phyllis Dillinger, CFO
Ms. Dillinger brings financial management experience from KPL Inc, a manufacturer and distributor of antibodies and reagents to the life science research community, where she is also an Executive Vice President. During her 13 years with KPL, Ms. Dillinger completed a divestiture, spun off a separate genomics business and most recently relocated the organization to a 30,000 square foot state of the art facility. Prior to joining KPL, she was C.F.O. of Sopha Medical, a French-held U.S. subsidiary manufacturing gamma cameras. During her stay at Sopha, sales grew from $1M to $42M. She completed an $85M dollar merger between Sopha Medical and Summit Vision and relocated the new organization to Cleveland, Ohio.
Ms. Dillinger is a member of the board of directors of Women in Bio, a national organization of women executives with interest in science and entrepreneurship, and Lyden Consulting which provided services to the Department of Justice and several components of the Department of Homeland Security. She has also served on the board of Capital Genomix. Ms. Dillinger holds an M.B.A. from The George Washington University. (top) |
Edward Garcia, COO
While Attending SUNY College of New York, Mr. Garcia started his career in sales. Over the next 20 years, he moved into customer service, and before working with Vacant Home Solutions, was in management. He has extensive training in all aspects of customer relations for both one on one service and strategic business relationships with companies. Mr. Garcia has 15 years experience supervising staff and providing direct client services. He has trained staff members to respond to customer needs in a timely manner with an emphasis on demonstrating a positive attitude with good communication skills. He has also trained, supervised, and motivated his staff as required. He has worked in facilities maintenance and eventually trained others to replace him as he advanced.
Mr. Garcia brings to the VHS family of companies the ability to help and manage the technology that tracks vendor relationships and inventory maintenance issues. He works with the VHS IT department to set up and maintain all organizational flow charts related to vendor protocols that involve construction on properties in the VHS network
He has helped set up policy and procedures for companies such as Marsh and Mclennan, Safeguard Self Storage, Metro Fuel Oil Corp. and T-Mobile. Among his functions in various companies he was responsible for daily deposits, cash recapturing, and petty cash reconciliations. He has extensive working knowledge with customer complaints regarding discrepancies and appropriate credits post investigation.
Mr. Garcia has maintained and serviced a client base of over 60 national accounts at any given time and was responsible for the execution and issuance of various surety bonds. These included sequestration bonds along with renewals, cancellations, and continuation certificates. He also worked closely with insurance brokers regarding any customer requests to make changes in standard bond formats.(top) |
Chet Copeland, VP Residential Services
Mr. Chet Copeland graduated from Macalester College in 1968 with a bachelors in Philosophy. He then continued his career at Union Seminary and Yale Divinity.
Mr. Copeland began his business career in customer service in the transportation industry. He began working with Dyna-Maids, Inc. in Washington, D.C. in the field. Over the next several years, he went into management as a field supervisor and then ultimately ran the Washington, D.C. office. In 2000, Mr. Copeland relocated to New York to become the General Manager for Dyna-Maids, Inc. He also works in management with the companies that Dyna-Maids has strategic business alliances with.
Chet started with Dyna-Maids in l983 and has worked to expand the company’s ability to serve several states along the east coast. Mr. Copeland has also helped to expand services to the disabled community placing housekeepers in homes with long term medical challenges.
His understands the needs of workers in the field. Mr. Copeland is deeply committed to a quality of life for all those under his supervision and has earned their respect for almost 20 years.
Mr. Copeland has been instrumental in the expansion of services offered to clients as their needs change. He has also helped expand the customer relationships department by carefully guaranteeing a perfect fit between a staff member and any client. (top) |
Karen Clark, VP Commercial Services
In the 1983 Ms. Clark started her career in the entertainment industry as a Production Manager, Road Manager, Booking Agent and General Manager. She traveled throughout the United States, Europe, Australia and New Zealand on productions for: Tina Turner, Prince, Luther Vandross, Anita Baker, Vanessa Bell Armstrong, The Winans, Baltimore Symphony Orchestra, NJ Ballet, Opera Music Theater Institute, and Newark Symphony Hall. Ms. Clark has managed internal staffs of up to 100 people at any given time. In addition she negotiated contracts, coordinated schedules, and managed the overall aspects of finances related to productions that included processing payroll, inventory control on merchandise sales, internal conrols for box office statements and settlements. Ms. Clark coordinated advertising events for print and radio with press releases for all productions. She has played a key role in the development of new marketing and sales procedures to enhance sales for a number of production companies.
In the mid 1990’s Ms. Clark assisted in the development of an Internet-based, business-to-business e-commerce company. Internet Commerce Corporation reached a market cap of $1 billion. ICC developed electronic data interchange systems. Ms.Clark intially worked as an Office Manager and over the next decade held positions of Corporate Communications Manager, Public Relations Manager, Director of Marketing, and ultimate achieved the position Assistant Vice-President. Ms. Clark’s responsibilities included negotiating company contracts for internal operations that included office space, telecommunications, and human resources. She was responsible for the development and design of the Company’s marketing and web site initiatives, spearheaded advertising and public relations channels, and managed marketing and customer services rollout staff of 20 people. (top) |
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